When you place an order, we will send you a detailed confirmation email to the email address provided on the account for your records.
OZ Kitchen & Bath Cabinetry reserves the right to refuse service, terminate accounts, remove, edit content, or cancel orders in its sole discretion.
Once your order is processed, if you require any changes, the order will need to be canceled and refunded and a new order will need to be placed. Depending on the time frame all orders are subject to a restocking fee.
All orders must be paid in full to be processed and shipped. We accept all major credit cards, Visa, Mastercard, Discover, AMEX, Amazon and PayPal as well as financing options for retail customers only.
Although we try our best to maintain 100% accuracy with inventory, there are rare occasions where items may become out of stock. If items on your shopping cart are found to be out of stock, please contact our customer service for possible ETA’s and special ordering instructions.
Due to ever-changing styles and trends in the Kitchen & Bath industry, our manufacturers may make modifications and or discontinue cabinetry offerings without notice. If your order is affected by one of these changes, we will do everything we can to provide a solution.
OZ Kitchen & Bath Cabinetry processes and ships most in stock items from our facility within 2-5 business days of the order.
The size and type of order determine whether it will be shipped as a pallet or as small parcel. The merchandise usually takes 3 to 10 business days to arrive to you.
Shipping times will vary depending on the carrier and your location. We have established distribution relationships with national carriers and take every precaution to ensure prompt, reliable, undamaged delivery.
When your order is picked up from our facility, an email with tracking information will be sent to you. We encourage you to track your shipment through the courier’s website. For most palletized deliveries, a representative from the shipping company will call you during the transportation to arrange delivery.
As the recipient, you must carefully identify and document loss and/or damage on the delivery receipt at time of delivery. Visible loss or damage is apparent at the time of delivery and should be noted. Noted loss or damage is recorded in detail on the delivery receipt.
When recording loss or damage, please use specific details and try to avoid general or generic terms such as “box damaged” or “torn”. This type of notation does not provide adequate support for your claim.
Estimated delivery times are not guaranteed. Delivery companies do their best to meet their estimated times but sometimes unforeseen circumstances cause delays. The shipping lead-time will depend on which cabinet style purchased and the destination zip code.
OZ Kitchen & Bath Cabinetry will ship to businesses or residences anywhere within the continental US that have “normal access” (accessible by a 53’ semi).
OZ Cabinetry offers free shipping on qualifying retail orders only.
Unassembled Cabinet orders equaling $2500.00 or more
Assembled Cabinet orders equaling $4000.00 or more (Example: an unassembled $3000 order of cabinets from the Allie Nicole collection would qualify for free shipping on those cabinets.)
Any other product categories would ship separately, (Wood Hoods, Functional Hardware, etc.) and would be subject to a separate shipping fee.
Shipping charges on products less than a $2500/$4000 total, can be calculated in your cart and will depend on their weight and the destination zip code.
All freight shipments include the following:Residential ServiceDelivery
Appointment Curbside Delivery Lift gate Service available for all retail account holders.
Wholesale accounts have the option during checkout to select this feature.
Deliveries are made M-F, 8am-5pm (excluding holidays)Shipping cost covers 1st delivery attempt only.
All redelivery charges will be billed directly to the account holder. Someone at least 18 years old must be present to receive the order. Customers must have a clean dry area prepared prior to receiving the order, and customers are responsible for moving the order to that area themselves.
Estimated delivery times are not guaranteed. Delivery companies do their best to meet their estimated times but sometimes unforeseen circumstances cause delays.
The shipping lead-time will depend on which cabinet style purchased and the destination zip code.
OZ Cabinetry will ship to businesses or residences anywhere within the continental US that have “normal access” (accessible by a 53’ semi). See “Restricted Area / Limited Access”If you require a delivery location outside of the continental US.
You are responsible for coordinating the shipment beyond the continental US destination.
All warranties and damage claims are voided once products are transported outside of the United States
Address Changes:Customer requested changes to the delivery address will be subject to a $25 fee if made before the order ships from the warehouse and a $50 fee if made after the order leaves the warehouse but prior to the first delivery attempt.
Assembled Orders Assembled orders are available for the Allie Nicole, Breanna Madison, and Veyla Rose Collections only.
The lead-time for assembled orders is 3-5 weeks. Lead times starts 24 hours after the order has been placed by the customer. Excluding holidays.
Our customer is responsible for a dry/secure storage space. (as reminder assembled cabinets can take up a large amount of space.)
Unassembled Orders The lead-time for unassembled (RTA) cabinet orders is 7-10 business days. Lead times starts 24 hours after the order has been placed by the customer. Excluding holidays.
Restricted Area/Limited AccessSome destinations may have special circumstances including, but not limited to, ferry or bridge tolls, locations in remotely rural or densely populated areas, as well as areas not accessible by a 53’ Semi trailer or requires other specific delivery instructions.*Additional fees apply if standard delivery method and the location are found to have restrictions. Minimum charge $100.00.
If an address is limited access a member of our Customer Service team will contact you for additional payment and lead time.
Please let your Designer or Customer Service agent know if your destination may have limited access. Contact Customer Service for more information or to see if your address is limited access.
Shipping Fee:
We have partnered up with national carriers to provide the most timely and affordable shipping. Shipping cost varies by destination, weight and dimensions of the products you order. Please enter your zip code at check-out to see the most accurate shipping estimate.
As the recipient, you must carefully identify and document loss and/or damage on the delivery receipt at time of delivery. Visible loss or damage is apparent at the time of delivery and should be noted. Noted loss or damage is recorded in detail on the delivery receipt.
Deliveries are “CURBSIDE” only.
Curbside delivery service provides delivery of your item(s) to the curb at the end of your driveway. This service does not include set up or assembly of items or removal of packaging materials. ...
Your item will be delivered on a 53’ semi and will be taken off the truck by the delivery driver. It is your responsibility to move the order into a clean dry area.THOROUGHLY CHECK YOUR ORDER TO MAKE SURE YOU HAVE RECEIVED all pallets/bundles.
You are responsible for confirming that all the items on the order sheet/packing list are delivered by the shipping company.
Trims and Moldings are often shipped in one box.
THOROUGHLY CHECK YOUR ORDER TO MAKE SURE YOU HAVE RECEIVED all pallets/bundles. You are responsible for confirming that all the items on the order sheet/packing list are delivered by the shipping company.
When recording loss or damage, please use specific details and try to avoid general or generic terms such as “box damaged” or “torn”. This type of notation does not provide adequate support for your claim.
Freight Damage/Missing Items
Any visible damaged upon delivery must be notated on the delivery receipt given to recipient at time of delivery. (This is NOT the packing list attached to the pallet). Do not refuse the order. Any order refused will be subject to potential re-consignment fees to be paid by the customer. If you find that you have missing/damages to any of the cartons, you must notate that on the delivery receipt. (This is not the packing slip attached to the pallets but the paperwork the driver provides)
Be sure to retain a copy of the delivery receipt for your records. (Please note, trims, moldings and accessories are often packaged together in an 8ft box). Sign the driver’s delivery receipt once you have double checked the whole order and are certain you have received everything. If you sign confirming you have received everything and later find that you are missing something, neither OZ Kitchen & Bath Cabinetry nor the carrier will be responsible for producing the missing items.
Claims for visible damages/missing items must be submitted within 5 business days of receiving the order. No claim will be approved without proper paperwork and photos notating damaged/missing items.
To complete a damage claim you may contact out customer service within 48 hours of receiving your order to let us know you are missing items. We will submit a claim with the carrier and begin processing a replacement order for the missing items.
OZ Kitchen & Bath Cabinetry is NOT responsible for any labor cost, installation cost, or loss of wages that you may incur because of receiving damaged/missing items.
Concealed Damage
It is imperative that you take and submit photos, (labeled with the sku) of damaged items prior to assembly/Installation. DO NOT ASSEMBLE/INSTALL any damaged items. Any photos of installed or customer assembled cabinets will be immediately denied.
Once you receive your order you have 15 business days to open the cartons, inspect the contents and report any damages/defects. It is important to open all packages to determine if the contents inside were harmed. Once you begin this process please make specific notes as to the SKU and the specific items damaged during transit.
Any damage, missing or defective parts require the following: wide angle & close-up photos of damaged product and box with visible SKU
All claims will be reviewed in 24 to 48 hours.
If additional information or photos are required a member of our claims department will contact you within 24 to 48 hours.
Any claim submitted without proper photos and descriptions will be denied.
Missing items must be submitted within two weeks of receiving the order.
All replacement orders will be processed as quickly as possible.
In most unassembled (RTA) cases a replacement part will be shipped to replace the damaged piece. In an event a pre-assembled cabinet is structurally damaged we will replace the entire cabinet.
Approved unassembled (RTA) replacements will ship in 1-2 business days.
Approved assembled replacements will ship in 5-7 business days.
Please contact our customer service to initiate a return by either emailing or by calling +1 (407)-801-6088.
Returns must be requested within 30 days of placing the order.
You will be issued an RMA# and the return address for the return items.
All items being returned must be in the original, unopened packaging.
There are NO returns on any assembled cabinets, opened boxes, damaged items, discontinued/clearance items, panels, fillers, moldings, and accessories.
Customer is responsible for all return shipping fees and up to a 30% restocking fee.
Any product returned that is damaged, opened or in un-sellable condition will NOT receive a credit
Credits for qualified returns will be issued once the product is restocked (within five business days of receiving the return)
All refunds will be credited to the form of payment used on the original order. Credit card refunds may take 5-10 business days to reflect on your statement.
Credit applied is for the product being returned only, minus the restocking fee.
No credit will be issued for lost or damaged items that occurred during transit or that have been assembled or installed by the customer.
Please contact our customer service for more information.
OZ Kitchen & Bath Cabinetry is NOT responsible for any labor cost, installation cost, or loss of wages that you may incur because of receiving damaged/missing items.